Is Your Customer Service Slow To
Respond To Prospective Customers
And Consequently Cancel
When customer support teams response rate is slower you face a lot of potentional
customer loss. You loss most of the
valuable customers and products/service purchase.
Is your customer service slow to respond to potential customers?
Difficulty in controlling/monitoring whether customer service has
answered customer’s question correctly?
Does customer service run the upsell SOP?
Customer cancelled purchase because CS service was unstatisfactory?
Introduce me Hassan Fuad, Founder of REALM CHAT.
I used to have the same problem you face now, how difficult it is to manage a lot
WhatsApp chats from potential
customers. In the end I decided to recruit a lot of CS so that the whatsapp chat response from
be more organized and also the response to them can be faster.
However, the next problem that arise was, I was having difficulty integrating
from Customer Service, due to the
limitation of Whatsapp which can only be connected through 1 device.
Imagine , I had a problem at the time, because I had 6 Whatsapp numbers for 6
And as it turns out, this hurdle isn’t just experienced by myself, the 6,000+
Customer , and
Hundreds of Online
Businessmen I help for Marketing are also experiencing
Then I decided to create a tool that could help
and you so you dont face the same
Together with UDEXMEDIA, we examine
all your problems and needs in Whatsapp
and finally the WhatsApp tool we call REALM
CHAT was born.
Frequently Asked Questions
Look for the most common asked questions you might have in your mind.
What is REALMCHAT?
REALM.CHAT IS A TOOLS FOR MARKETING & WHATSAPP CUSTOMER SERVICE, WITH REALM.CHAT YOU ONLY NEED 1 APPLICATION TO INCREASE SALES AND CUSTOMER SATISFACTION.
I AM CLUELESS / NEWBIE, CAN I USE REALMCHAT?
REALMCHAT IS VERY EASY TO USE BECAUSE IT HAS A VERY SIMPLE INTERFACE. BESIDES THAT, WE HAVE PREPARED USER GUIDES IN THE FORM OF VIDEOS SO THAT YOU CAN QUICKLY MASTER IT.
IS THERE A MONTHLY OR ANNUAL FEE?
OF COURSE THERE IS! WHY ? BECAUSE REALMCHAT IS A PRODUCT THAT IS PAID FOR BY THE BUYER USING THE RENTAL METHOD. THEREFORE, TO ENSURE THE REALMCHAT FEATURE CAN RUN PROPERLY, WE NEED TO CARRY OUT REGULAR MAINTENANCE AND UPDATES.
IS THERE A GUARANTEE THAT OUR WHATSAPP NUMBER IS SAFE FROM BEING BANNED?
THE POTENTIAL FOR GETTING BANNED/BLOCKING IS STILL THERE, AND I'M SURE YOU UNDERSTAND THAT NO 3RD PARTY TOOL LIKE THIS IS 100% SAFE FROM GETTING BANNED. HOWEVER, IN REALMCHAT THERE ARE 4 FEATURES TO MINIMIZE BANS.